Privacy Policy

2.1 Information You Provide Directly • Contact information: name, email address, phone number, mailing address • Account information: username, password, and other registration details • Intake and clinical information: information shared during intake forms, assessments, or counseling sessions, including mental health history, symptoms, and treatment goals • Payment information: billing address and payment details (processed via a secure third-party payment processor; we do not store full card numbers) • Communications: messages sent through contact forms, email, chat, or scheduling tools 2.2 Information Collected Automatically • Usage data: pages visited, time spent on the Site, referring URLs, and click patterns • Device and technical data: IP address, browser type, operating system, device identifiers • Cookies and similar technologies: used to remember preferences, maintain sessions, and analyze Site traffic (see Section 6) 2.3 Information from Third Parties We may receive information about you from scheduling platforms, telehealth providers, payment processors, or referral sources, where applicable.

We use the information we collect to: • Provide, schedule, and manage counseling services • Communicate with you about appointments, billing, and account matters • Maintain accurate clinical and administrative records • Improve our Site, Services, and client experience • Comply with legal, regulatory, and professional obligations • Respond to inquiries and provide customer support • Send administrative or (with your consent) marketing communications We do not use your clinical or mental health information for advertising or marketing purposes, and we do not sell your personal information.

Information shared in the course of counseling is treated as confidential in accordance with applicable professional ethical standards and laws. Limited exceptions to confidentiality may apply, including: • Where you provide written consent to disclosure • Where disclosure is required to prevent serious harm to yourself or others • Where required by law, court order, or regulatory authority • Suspected abuse or neglect of a child, elder, or dependent adult, where mandated reporting applies Any such exceptions will be explained in more detail in your client intake or informed consent documentation.

We do not sell your personal information. We may share information with: • Service providers: scheduling software, secure video-conferencing platforms, payment processors, and hosting providers, who are contractually bound to protect your data • Other treatment providers: only with your consent, for coordination of care • Legal and regulatory bodies: where required by law or to protect safety • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to continued confidentiality protections

We implement administrative, technical, and physical safeguards designed to protect your information, including encrypted data storage, secure video platforms for telehealth sessions, and restricted access to clinical records. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our Site may use cookies and similar technologies to: • Enable core Site functionality • Remember your preferences • Analyze traffic and usage patterns (e.g., via analytics tools) You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

We retain personal and clinical information for as long as necessary to provide Services, comply with legal and professional record-keeping requirements, and resolve disputes. Retention periods for clinical records are generally determined by applicable licensing board or legal requirements in your jurisdiction.

Depending on your location, you may have the right to: • Access, correct, or request a copy of your personal information • Request deletion of certain information, subject to legal and clinical record-keeping obligations • Withdraw consent for non-essential data processing or marketing communications • Request restrictions on how your information is used To exercise these rights, please contact us using the details in Section 11.

Our Services may be offered to minors under the supervision of a parent or legal guardian, in accordance with applicable law and clinical guidelines. We do not knowingly collect personal information from children outside the context of authorized treatment relationships.

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies separately.

If you access our Services from outside the country where our servers are located, your information may be transferred to, stored, and processed in a different jurisdiction, which may have different data protection laws than your own.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: AiMenta Email: [email protected]

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised "Last Updated" date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.